Join Us | Virtual Psych Assist

Virtual Administrative Assistant

Casual Position

100% Remote

Position Summary

Your Virtual Psych Assistant has a VA position available, providing assistance in supporting multiple private practices. You will play a pivotal role in maximising results and minimising costs by providing efficient and cost-effective administrative support from a remote location.

We require exceptional organisational skills, attention to detail and the ability to work independently in a virtual work environment. The successful candidate will possess excellent communication skills, proficiency in utilising virtual collaboration tools and a proactive mindset to optimise productivity while reducing expenses.

This role operates in a fast-paced environment, where prioritisation skills are essential for effectively managing multiple tasks and meeting deadlines.

Role Responsibilities:

First point of contact for clients

Handle and coordinate multiple active calendars (booking and rescheduling patients)
Return calls (including clients, third parties, etc)
Ensuring clinic procedures are kept
Setting up invoicing, billing, third party funding
Manage inbox and answer email enquiries
Schedule and confirm appointments
Proofread and prepare letters and documents
Ensure file organisation based on the clinic protocol
Provide high quality customer service to clients and external stakeholders
Respect confidentiality and privacy of practitioners, directors, staff and clients at all times
Maintain a cooperative team environment by communicating openly and in a friendly manner
Comply with all company policies and procedures
Provide ad hoc support as needed

Desired Person:

1-2 years’ experience in a similar role
Strong communication skills - written and verbal
Excellent organisation skills
Ability to effectively prioritise tasks
Able to demonstrate initiative and identify problems/issues
Ability to multi-task and work to deadlines
Computer skills and knowledge
Experience working with confidential documents/procedures
High attention to detail and accuracy
Strong customer service orientated
Teamwork focus and approach
Ability to build relationships with internal and external stakeholders
Flexibility and adaptability to changing workloads
Excellent telephone etiquette
Understanding of importance with managing ethical, legal, and professional issues.

Job Application

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